FAQ
RETURNS & EXCHANGES
How can I request a refund?
I want you to fall in love with all things housedressing, but if you are not satisfied, let’s make it right! To get a refund started, send an email to hi@thisismyhousedress.
Returns are accepted in the US on original housedresses only. I cannot accept returns on vintage housedresses or handmade pieces. The item must be sent back within 2 weeks (14 days) of receipt and be in perfect, unworn condition.
I am able to accommodate exchanges for items that are in stock! Please keep in mind that I make my garments in very limited batches and so I may not be able to accommodate an exchange in your size of choice.
Currently, all international orders are FINAL SALE and may not be returned or exchanged.
Any item marked FINAL SALE is final sale.
SHIPPING
How much does shipping cost?
TIMH has a flat shipping rate of $8.99 for all US orders that covers shipping anywhere in the US. Shipping is free on all US orders over $250.
International shipping has a flat rate of $25. Shipping is free on all orders over $250. Please be aware that once your order is shipped, you may be responsible for paying all import duties, customs and local sales taxes levied by the country you are shipping to. The carrier will bill you to pay after you purchase from TIMH.
Currently, all international orders are FINAL SALE and may not be returned or exchanged. TIMH is not responsible for international shipments lost in transit.
Where do you ship to?
TIMH now ships internationally! For any specific shipping questions, please reach out to hi@thisismyhousedress.com and I will try my best to accommodate you!
When will my package ship?
Processing your order typically takes around 3-5 days. I try my very best to ship out within 1-3 days of purchase, but please allow up to a week for tracking information to become available. All US parcels ship via USPS Priority or Ground. International parcels shipping courier varies by location. All orders will receive a tracking number once shipped.
SIZING
How do I know my size?
Each housedress style has a different size scale. Exact measurements for all items are listed in the product descriptions, so please refer to them closely before your purchase. If you are between sizes, I always recommend going with the larger size unless it is noted on the product listing to size down.
What about vintage sizing?
I list very specific measurements for all vintage styles listed. Vintage sizing is all unique and may not be returned, so pay very close attention to the measurement listings when purchasing vintage. If you have more questions about vintage styles sizing, please reach out to hi@thisismyhousedress.com.
OTHER INQUIRIES
For any other inquiries, please reach out to hi@thisismyhousedress.com. We are here to help!